Pedros
Newlands East, KwaZulu-Natal
Contract
Posted 02 July 2024
Closing Date 02 August 2024
Job Details
DivisionHead Office
Business UnitCommercial
Minimum experienceEntry Level
Company primary industryRestaurants
Job functional areaCustomer Service
Job Description
A call Centre agent at Pedros is responsible for managing incoming calls from customers, answering inquiries, providing information about the restaurant , menu, services and policies. The primary goal is to correctly take down and submit orders to the stores
Duties and Responsibilities:
Have a thorough understanding of the restaurant’s menu in term of what we are offering. Help customers by providing detailed descriptions of menu ,items and making recommendations
Take orders over the phone for delivery and collection. Accurately record the customers choices, special instructions, and coordinate it with the store
Assist customers with modifying existing orders and making special requests and communicate changes with the stores
Up selling and Cross selling. Identify opportunities to upsell or promote additional menu items, beverages, or services to the customer. Provide relevant information and recommendations to enhance the customers dining experience and increase sales revenue
Requirements:
Must have a Matric
Must be computer literate and have good phone etiquette
Must have good written and verbal skills
Experience in inbound calls
Experience in a call centre environment or similar role
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